Return and Refund Policy

We believe it's important to not only offer you amazing clothes at a great value, but also provide a stress-free return and exchange process. We know you'll love your order, but sometimes things happen! See below details on our policies and process. Use the return portal contact form at the bottom of the page, or email this information to customerservice@silvermoonboutique.com. 

Returns & Exchanges

Returns and Exchange requests will be accepted within 10 days of the shipment delivery date. We offer exchanges for the same item at the same price in a different size (after returned item is received and free from wear, damage, alternations, etc). The cost of return shipping, $6.00 for any number of items, will be deducted from your refund. Please use the link below to start your return or exchange.

U.S. RETURN POLICY

Silver Moon Boutique gladly accepts return or exchange requests of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for refund within 10 days from the date your order delivered.  

Silver Moon Boutique offers exchanges for the same item in a different size when we are notified of the request within 10 days from the date your order delivered. Items damaged or defective may be returned by using the link below to start the return process. 

DEFECTIVE ITEMS

•  If you have received a defective item, please contact customer care within 3 DAYS from the date your order delivered to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

•  We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.

•  The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

RETURNS

Ship Your Return

•  Start your return process by clicking the Return Portal Link. 

•  The cost of return shipping, $6.00 for any number of items, will be deducted from your refund if you use the return label provided by Silver Moon Boutique.  

•  You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  

•  Once we receive your return, we will refund the purchase amount to the original payment method used to place the order.

•  Please allow up to two weeks for your return to be processed.

FAQS

How long does it take to process the return?

•  Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

•  Once you receive your email indicating your return has been processed, you can expect to receive your refund and a confirmation will be sent to your email address on file.

Is there a return fee?

•  If you use our pre-paid return label, the cost of return shipping is $6.00 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, trackable method.

How do I request a return label?

•  Start your return process at the Return Portal Link to receive a return label.

Do you offer price adjustments?

•  Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a refund only.